Help Center

Hibajee 24 FAQ — All Your Answers in One Place

From registration and deposits to withdrawals, bonuses, and gaming — find detailed answers to everything in our FAQ section.

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Help Categories on Hibajee 24

Find your answer by selecting the relevant category below

Registration & Account

All questions about opening an account, updating information, resetting your password, and identity verification.

Deposits & Payments

Questions about how to deposit via bKash, Nagad, or Rocket, applicable limits, and troubleshooting payment issues.

Withdrawals & Cash-Outs

Information on withdrawing winnings, processing times, maximum limits, and reasons for delays.

Bonuses & Offers

Everything you need to know about the welcome bonus, cashback, free spins, referral bonus, and wagering requirements.

Gaming & Betting

Rules and tips covering slots, Live Casino, Sports Betting, and the game lobby.

App & Technology

Guide to downloading, installing, updating, and troubleshooting the mobile app.

All Questions
Account
Deposit
Withdraw
Bonus
Gaming
Registration & Account

To register on Hibajee 24, you only need an active Bangladeshi mobile number and a valid email address. You must be 18 years of age or older. Only one account is allowed per mobile number and email address. Registration is completely free and takes under 3 minutes.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes under 2 minutes. If your mobile number has changed, please contact our support team.

You can update your email address and some personal details from Account Settings. To change your mobile number, you'll need to contact the support team and complete identity verification. Name changes are generally not permitted, as your name is used for payment verification.

Multiple incorrect password attempts will temporarily lock your account. It will unlock automatically after 15–30 minutes. If your account is locked for security reasons, contact the Hibajee 24 support team — your identity will be verified and the issue resolved.
Deposits & Payments

Log in and go to the "Deposit" section. Choose your preferred method — bKash, Nagad, or Rocket. Enter the amount and follow the on-screen instructions. Your balance will update as soon as the payment is confirmed. Minimum deposit is BDT 500.

Deposits are usually instant. However, network delays may occasionally cause a 5–10 minute delay. Try refreshing the page. If the issue persists, contact our support team with the transaction ID and a screenshot.

Hibajee 24 charges no extra fees on deposits. However, bKash or Nagad may apply their own transaction fees, which are deducted by the mobile banking service itself. No processing fee is charged by the platform.
Withdrawals & Cash-Outs

Withdrawals on Hibajee 24 are typically processed within 15 minutes. During peak hours, it may take up to 1 hour. Requests submitted after midnight may be processed the following morning. Identity verification may be required for your first withdrawal.

The minimum withdrawal amount is BDT 500. The maximum daily withdrawal limit may vary and is subject to your account level. Higher limits apply for VIP members. Please refer to the Terms & Conditions for full details.

A withdrawal may be rejected due to: incomplete identity verification, unmet bonus wagering requirements, or incorrect payment details. Contact the support team to find out the reason. Any rejected amount is returned to your account balance.
Bonuses & Offers

After registration, your welcome bonus is automatically credited to your account upon making your first deposit. No extra steps are needed to activate it. A minimum deposit amount is required to qualify for the bonus. Full terms and conditions are available on the registration page.

A wagering requirement means the bonus amount must be wagered a set number of times before you can withdraw it. For example: a BDT 1,000 bonus with a 20x wagering requirement means you must place a total of BDT 20,000 in bets. Winnings from the bonus cannot be withdrawn until this condition is met.

Share your referral link or code with a friend. When your friend registers and makes their first deposit using your code, you'll receive a referral bonus. Your friend will also enjoy a special welcome benefit. There's no limit on referrals — the more you refer, the more you earn.
Gaming & Betting

Hibajee 24 features:
  • 500+ slot games — from classic to modern video slots
  • Live Casino — Roulette, Blackjack, Baccarat, Poker
  • Sports Betting — cricket, football, tennis & 20+ more sports
  • Fishing Games & Arcade
  • Virtual Sports

The minimum bet for Sports Betting on Hibajee 24 starts at BDT 10. Limits may vary across different sports and markets. Live betting limits differ slightly. Maximum bet limits are set per match and market.

If your internet drops or a game crashes, Hibajee 24's servers save the game state. Once you reconnect, the game resumes from where it left off. In Live Betting, results are automatically determined based on the odds at the time your bet was placed.
Mobile App & Technology

The Hibajee 24 Android app is available directly from our download page. Download the APK file and install it. Before installing, enable "Install from unknown sources" in your phone's settings. You can turn this off again once the installation is complete.

First, check your internet connection. Close the app and reopen it. Restart your phone. Check whether an app update is available. If the issue persists, uninstall the app and download the latest version. You can also log in through the website.

Currently, Hibajee 24 has an Android app available. iPhone users can access Hibajee 24's mobile-optimized website via Safari or Chrome for a smooth, app-like experience. An iOS app is coming soon.

If you can't find the answer you're looking for, contact the Hibajee 24 support team, available 24/7. We're always ready to help.

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Quick Info
BDT 500
Minimum Deposit
15 min.
Withdrawal Processing Time
500+
Games Available
24/7
Bengali Support
Contact Support

If you can't find your answer, our team is always here to help.

[email protected]
Active 24 hours / 7 days
Full Support Available
Average response time: 5 minutes
Useful Links

Need more help? Hibajee 24 is always here for you

If you can't find your answer in our FAQ, contact the support team or register now and start gaming.

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